PortAsm™ Support Service

Porting major pieces of software to a new architecture is an important undertaking, and we recognize that it needs industrial-strength technical support. The PortAsm Support Service contract entitles you to:

  • Free upgrades to PortAsm, as we release bug fixes, performance improvements and other enhancements.
  • Direct access by e-mail to the PortAsm developers.
  • Priority technical support and answers to specific porting problems, by e-mail. We aim to answer your queries within 24 hours. If you are based in the U.S., queries sent to us in the afternoon will normally be answered or fixed by the following morning your time.
  • Correction or advice on a work-around if PortAsm incorrectly handles translation of a part of your application. If necessary, we will fix problems or add new features to PortAsm to solve your problem, and e-mail the fix to you.

Fees for the support service are payable annually in advance. Prices exclude VAT, which is payable by UK customer.